Mkl Cleaning Services
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Call Us Today: 020 8341 2789
Call Us Today: 020 8341 2789

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Terms and Condition 

ONE-OFF CLEANING:

Confirmation and deposit is required before work commences. MK LONDYN LTD trading as MKL Cleaning Services reserves the right to amend the initial quotation, should the Client's original requirements change. Differences in excess of 10% will be discussed with the Client prior to the start of the work. Minimum of 4 hours per visit applies. Client will provide a list of rooms to be cleaned. ie Living Room, Bedrooms, Oven etc etc. "All materials will be provided by MK LONDYN LTD trading as MKL Cleaning Services" unless other arrangements have been made with MK LONDYN LTD trading as MKL Cleaning Services. All cleaning equipment should be safe and in full working order. If MK LONDYN LTD trading as MKL Cleaning Services personnel need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply. The Clientunderstands that the price he/she has been quoted is not for a "package deal" and does not include anything apart from cleaning. If any estimates is given on how long it will take our personnel to do the job, this is only an estimated price based on the average time it should takes to clean a house/flat or office of similar size. The Client is advised that a one-off Spring Cleaning may take double the length of time required for a general cleaning. After Builders Clean, Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. The Client agrees that if found using bad language to words the cleaners or verbally abusing them MK LONDYN LTD trading as MKL Cleaning Services will take the cleaners off the job and charge the Client the full amount.

REGULAR DOMESTIC CLEANING & REGULAR OFFICE CLEANING:

Service cost is £13.80 per hour per cleaner and is subject to signing an Agreement with MK LONDYN LTD trading as MKL Cleaning Services. Minimum is 2 hours per visit weekly and 3 hours fortnightly. The Client agrees to provide cleaning materials and equipment needed, unless other arrangements have been made with MK LONDYN LTD trading as MKL Cleaning Services. All cleaning equipment should be safe and in full working order. If the Client does not have cleaning materials or value on utility and laundry cards and Client asks MK LONDYN LTD trading as MKL Cleaning Services to purchase said items on their behalf, the Client understands that an applicable service charge will be added. If an MK LONDYN LTD trading as MKL Cleaning Services personnel needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply. The Client understands that the price he/she has been quoted is not for a "package deal" and does not include anything apart from cleaning and ironing. If any estimate is given on how long it will take our personnel to do the job, this is only an estimated price based on the average time it takes to clean a home or office of similar size. If the Client requires an initial meeting before the first cleaning visit a signed Agreement must be returned to MK LONDYN LTD trading as MKL Cleaning Services prior to the visit.

END OF TENANCY CLEANING:

Confirmation and deposit is required before work commences. MK LONDYN LTD trading as MKL Cleaning Services reserves the right to amend the initial quotation, should the Client's original requirements change. Differences in excess of 10% will be discussed with the client prior to the start of the work. Not included in the cleaning price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet steam cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above mentioned services, excluding walls and ceiling cleaning, are available at an extra charge. If the Client requires fridge or freezer to be cleaned he agrees to defrost the fridge/freezer before our cleaner's arrival. The property must be vacated. If MK LONDYN LTD trading as MKL Cleaning Services personnel need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply. If the Client has a dog, cat or other hairy pet animal then an extra £10.00 may be added to the service price due to the extensive amount of animal hair slowing down the cleaning process, unless a different arrangement has been agreed with MK LONDYN LTD trading as MKL Cleaning Services. The Client's responsibility is to arrange parking for our vehicle during the time spent at the Client's premises. A £10 congestion charge will occur if the Client's property falls within the London Congestion Charge Zone. If the Client requires cleaning service after building work has been carried out recently (service also known as After Builders Cleaning) it takes up to twice the time needed for successful completion of the required tasks.

CARPET CLEANING:

Confirmation and deposit is required before work commences. MK LONDYN LTD trading as MKL Cleaning Services reserves the right to amend the initial quotation, should the Client's original requirements change. Differences in excess of 10% will be discussed with the Client prior to the start of the work. If MK LONDYN LTD trading as MKL Cleaning Services personnel need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may be added to the price of the service. The Client's agrees to vacuum the carpet before MK LONDYN LTD trading as MKL Cleaning Services personnel arrival to the permises. If the Client has a dog, cat or other hairy pet animal then an extra £10.00 will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process, unless a different arrangement has been agreed with MK LONDYN LTD trading as MKL Cleaning Services. The Client'sresponsibility is to arrange parking for our vehicle during the time spent at the Client's premises. A £10 congestion charge may occur if the Client's property falls within the London Congestion Charge Zone. All Carpet-Cleaning prices are subject to a £60.00 minimum call out charge plus VAT

PAYMENT: 

End of tenancy cleaning, Carpet cleaning and One Off Cleaning : service cost from £90.00 payment to be paid by Cash or Credit Card on the day. Regular Domestic Cleaning: service cost is £13.80 per hour per. We require a Credit Card for payment. On the seveth day of each month after receipt of your invoice we will take payment (subject to a signed Agreement). Regular Office Cleaning: Service cost is £13.80 per hour payment on recipt of invoice, Cheque, BACS electronic transfer, Credit Card or Direct Debit will do, (Not Cash) (subject to a signed Agreement). All outstanding balances for the services carried out except Regular, Domestic and Office Cleaning: Payment on recipt of invoice (subject to a signed Agreement). The Client will be responsible for all bank and legal charges resulting from a Dishonored Cheque. The Client agrees and authorizes MK LONDYN LTD trading as MKL Cleaning Services to charge any outstanding amounts owed to MK LONDYN LTD trading as MKL Cleaning Services with regards to the cleaning service provided plus parking fees (If any) End of tenancy cleaning: Payment to be paid by Cash or Credit Card on the day plus parking fees or Congestion Charge Zone (If any). All bookings are subjected to a deposit. The balance will be taken in full from the Credit Card we hold on file after the cleaning is finish that day. Deposit will only be refunded if the booking is canceled within 24 hours after you placed the booking. The deposit will not be refunded if our operatives are on their way.

NONE PAYMENT:

MK LONDYN LTD trading as MKL Cleaning Services will collect any outstanding monies owed to them. If as a result MK LONDYN LTD trading as MKL Cleaning Services has to use a debt collecting agency or county court to secure payment, the Clients agrees to pay any debt collecting agency fees, court fees, legal cost, or interest which will occur due to the result of none payment of their outstanding bill. The Client agrees to pay all invoices no later than (1) wekk after receipt of such invoice. The client agrees that unpaid account will attract Interest@ 10% per month.

CLAIMS:

MK LONDYN LTD trading as MKL Cleaning Services has Public and Employer's Liability Insurance . The policy will cover any accidental damages caused by any personnel working on behalf of MK LONDYN LTD trading as MKL Cleaning Services. The Client of One Off Clean accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the date the cleaning was carried out. Failure to do so will entitle the Client to Nothing. MK LONDYN LTD trading as MKL Cleaning Services advises that the Client or a Client's Representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. In case of damage MK LONDYN LTD trading as MKL Cleaning Services through it's Insurance Company will repair or replace the item/s if it's personnel knowingly caused the damage. If the item/s cannot be repaired MK LONDYN LTD trading as MKL Cleaning Services will rectify the problem through it's Insurance Company by crediting the Client with the item's if it is proven to be down to our personnel. If a Client is not completely satisfied with a cleaning job, MK LONDYN LTD trading as MKL Cleaning Services will re-clean any areas and items to the Client's satisfaction. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: Cash, Jewellery. MK LONDYN LTD trading as MKL Cleaning Services reserves the right not to be responsible for: cleaning job not complete due to the lack of suitable cleaning materials and/or equipment not in full working order, hot water or power; third party entering or present at the Client's premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely using cleaning materials and equipment or standard carpet cleaning equipment provided by the Client; any damages caused by a faulty or not in full working order materials/equipment supplied by the customer.

CANCELLATION:

Regular domestic cleaning, office cleaning: The Client may cancel a cleaning visit/s by giving at least 24 hours advanced notice. The Client may terminate the whole service by giving at least one month advanced notice and specifying the last cleaning date. The Client agrees to pay the full price of the cleaning visit if the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment. The Client agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with the Client's keys. If keys are provided they must open the lock without any special efforts or skills. The Client agrees to pay the full price of one cleaning visit in case of a termination of the service if the Client has given less than Two weeks advanced notice. The Client has the right to terminate the service without giving Two weeks advanced notice but by giving 24 hours advanced notice before or immediately after the first cleaning visit only. One-off cleaning: The Client may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. The Client agrees to pay £30.00 cancellation fee per cleaner, if the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment. The Client agrees to pay £30.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with the Client's keys. If keys are provided they must open the lock without any special efforts or skills. End of tenancy cleaning & Carpet cleaning: The Client may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. The Client agrees to pay 40% of the quote as a cancellation fee if the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment. The Client agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at the Client'spremises; or problem with the Client's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to MK LONDYN LTD trading as MKL Cleaning Services then the Clientagrees that deposit funds may be used to cover the cancellation fee.

AFTER CANCELLATION OF THE CLEANING SERVICE:

By entering into a service agreement with MK LONDYN LTD trading as MKL Cleaning Services, the Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic cleaner provided by a present or past cleaner introduced to the Client by MK LONDYN LTD trading as MKL Cleaning Services. If the Client does wish to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £1,000. By ordering MK LONDYN LTD trading as MKL Cleaning Services service by telephone, e-mail, fax or website, the Client agrees to be bound by MK LONDYN LTD trading as MKL Cleaning Services terms and conditions. These terms and conditions shall be governed by the relevant United Kingdom laws, and by agreeing to be bound by them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. MK LONDYN LTD trading as MKL Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates. 

 

 


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